Contact Us
Choose the official channel that best matches your order, payment, product, seller, warranty or business enquiry.
Clear information. Practical next steps.
Built around the same trusted marketplace experience used throughout VikiniMataEtha.
Sri Lankan marketplace
Local support, clear policies and island-wide service.
Customer-first guidance
Simple explanations without hidden or unsupported claims.
Official contact channels
Use only the verified contact details displayed on VikiniMataEtha. Please include enough information for us to identify and review your request.
Call: 076 360 7997
Call the official number for time-sensitive order or delivery assistance. If we cannot answer immediately, use WhatsApp or email with your order number.
WhatsApp: 076 360 7997
Use the website's official WhatsApp button. Explain the issue clearly and attach only relevant evidence without sensitive credentials.
General enquiries: hello@vikinimataetha.com. Order support: orders@vikinimataetha.com. Use a clear subject and include the order number where relevant.
Choose the right support route
Sending the request to the appropriate channel helps us review it with the correct records.
Orders, payments and delivery
Provide the order number, payment method, current status and a short description of the assistance required.
Returns and warranty
Identify the item, issue and discovery date. Keep the product, packaging, serial details and reasonable photo or video evidence until instructed.
Seller and business enquiries
State the business or seller name, requirement, product categories, quantities and preferred timeline. Do not send confidential credentials in the first message.
Feedback, complaints and website issues
Use the Suggestions & Feedback page for a rating, service review, suggestion, feature request, complaint or website bug. A reference number is provided after submission.
Help us respond efficiently
Complete and accurate information in the first message can reduce avoidable follow-up questions.
Describe the expected result
Explain what happened, what you expected and the practical help you are requesting.
Website issue details
Include the page, device, browser, approximate time, steps taken and a screenshot that does not expose private information.
Keep your reference
Keep the order, transaction, claim or feedback reference so future messages can be matched to the correct record.
Protect your private information
Share only information reasonably required to resolve the request.
Never send secrets
Do not send your password, OTP, full card number, card security code, online-banking password or an unredacted identity document unless a secure verified process specifically requires it.
Suspicious contact
If someone requests an unusual payment or security credential while claiming to represent VikiniMataEtha, stop and confirm through the official number or website.
Need more help?
We are here to guide your next step
Use our Help Center, order tools or contact options for clear assistance.