Shipping & Delivery
Understand delivery methods, charges, tracking, failed delivery, transit damage and COD handling.
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1. Delivery methods and partners
Last updated: 3 September 2026. VikiniMataEtha works with approved third-party courier and logistics partners. The assigned partner may vary by destination, parcel and service availability.
Available delivery method
Select only a method shown at checkout. The delivery partner may be assigned before or after checkout according to availability, cost, risk and operational requirements.
Store Pickup
Where Store Pickup is offered, the location, readiness and collection or payment conditions are shown for the order. Courier rules do not apply unless delivery is arranged separately.
Provider-neutral policy
These customer terms are not tied to one courier company. Changing an approved delivery partner does not by itself change the core customer protections.
2. Charges and service availability
Any required delivery charge should be shown before order confirmation. Availability and price may depend on destination, method, parcel size and weight, promotions and operating conditions.
Actual and volumetric weight
Where applicable, delivery may be calculated using the greater of actual weight and volumetric weight. Calculation rules can differ by service.
Large, fragile or heavy items
These items may require special handling, a different service or an additional charge disclosed and confirmed before dispatch.
No hidden delivery charge
An undisclosed internal courier cost is not automatically added to the customer after checkout.
3. Estimates, tracking and delays
Delivery timeframes are estimates unless a specific service is expressly guaranteed. Destination, holidays, weather and operating conditions can affect delivery.
Tracking information
When supported and assigned, the order may show the delivery partner and tracking number. Partner tracking events may not update instantly.
Delays outside reasonable control
Weather, road conditions, public events, remote-area limits, security incidents, disruption or incorrect delivery details may cause delay. We will assist with known material issues where practical.
4. Delivery details, attempts and returns
Accurate recipient details and a reachable telephone number help prevent failed delivery.
Correct address and contact
Provide the recipient name, primary mobile number, full address, city, district and useful delivery notes. A secondary number or landmark may also help.
Failed or refused delivery
Unavailability, refusal, wrong details and operational failure are recorded separately because the cause affects re-delivery, return, refund and future COD decisions.
Return to origin and COD review
A shipment may be returned after failed delivery. Repeated, evidenced customer-caused failures may restrict future COD use; one failure does not create an automatic permanent ban.
5. Damage, loss and evidence
Transit damage, manufacturing defects and undelivered shipments are investigated as separate issues.
Report promptly
Report delivery damage as soon as reasonably possible. A delivery-partner recovery deadline may be shown, but a later report is retained for VikiniMataEtha review rather than automatically deleted.
Photos and packaging
Keep the product, carton, labels, waybill and protective materials. We may request clear photos or other reasonable evidence for the investigation.
Lost or undelivered shipment
An undelivered shipment may require tracking review and a partner investigation. A delivered-damage deadline is not automatically applied to a parcel that was never delivered.
6. COD and proof of delivery
Customer delivery, cash collection and the delivery partner's later financial settlement are separate records.
Amount payable
For an eligible COD order, pay only the amount properly shown as due to the authorized delivery representative.
Delivery records
Where available, necessary delivery status, attempts, time and limited receiver confirmation may be retained for fulfilment, support, claims and reconciliation under the Privacy Policy.
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